Support

Contact Us

Please email all inquiries to support@itstactical.com and include your order number if applicable in the subject line.

ITS Tactical
6104 W. Pioneer Pkwy. Suite 212
Arlington, TX 76013

DUNS: 023521569
CAGE: 8QND6

Support Categories

Shipping Details

ITS offers both domestic shipping within the United States of America and international shipping outside the USA through USPS (United States Postal Service) and UPS (United Parcel Service). Shipping rates are calculated automatically by weight per order and total weight includes the purchased item(s) in addition to the shipping box and packing material. All ITS orders are picked, packed and shipped from our own warehouse in Arlington, TX. No items within your order will be drop shipped from another entity and all inventory stock quantity shown on the website is live, meaning that if it's in stock, we physically have it on-hand to ship to you. We do not subscribe to the back order model of eCommerce and therefore do not offer back orders. We strive to have your order out the door within 1-2 business days and we do not ship on the weekends.

For a shipping quote, simply proceed with our checkout steps, to include entering your shipping address and you'll be able to view our automatically quoted shipping prices by carrier before you're required to enter payment information.

For international shipments, please note that the international shipping fee included with your purchase does not include any additional fees that may be due once your order reaches its destination. These fees can include transportation charges, duties and taxes based on the value of your goods and will vary by customer location. These duties and taxes, including any value added tax (VAT), are not collected by ITS on international shipments and will therefore need to be paid by the customer to the appropriate taxing authority as directed.

Depending on current ITS promotional offers, or specific order value thresholds, orders can qualify for free domestic shipping (USA only). If an order requires a specific threshold for free shipping, this threshold will be visible at checkout and is calculated after any discounts are applied. By selecting the free shipping option vs. another shipping carrier's service on checkout, you acknowledge that the carrier and method of shipping will be at our discretion. Orders will still leave our warehouse in the same timely fashion we strive for, as described above.

Shipping times provided by any carrier are estimations of delivery and not a guaranteed time frame. ITS does not offer expedited shipping options and as such, does not charge additional amounts for expedited shipping.

USPS Priority Mail features an automatically assigned delivery time designation of "1-Day", "2-Day" or "3-Day" depending on your location. These can be misleading, as these designations are just an estimate and not a guaranteed delivery date. All USPS Priority Mail has an estimated delivery date of 2-3 days after shipping and please note, this is only an estimate and not a guarantee. ITS has no control over how these 1-Day, 2-Day and 3-Day designations are added to your order or displayed on the shipping label when you select USPS Priority Mail. There is no expediting by ITS or USPS with these designations and prices for Priority Mail do not increase according to these designations.

USPS First Class Package is only available for orders with a total weight of 13 oz. or less, per USPS regulation. First Class Package has an estimated delivery date of 2-5 business days after shipping and please note, this is only an estimate and not a guarantee. Shipping rates are calculated automatically by weight per order and total weight includes the purchased item(s) in addition to the shipping box and packing material. If First Class Package is not displayed, your order is over the 13 oz. maximum weight and Priority Mail will be the only shipping option available through USPS.

Order Information

*Please Note: Due to our quick turnaround time to fulfill your order, order cancellations or changes are typically not possible.

You will be sent two emails after placing your order, so it’s important that you provide a valid email address.

1. The first email will be sent within 24 hours containing your receipt for your order.

2. The second email will be sent once your order ships and will contain your tracking number.

You can track the status of your order by visiting the carrier website and entering your tracking number sent to you when your order ships. Please note that once we ship your order, we have no control over the shipment and can not re-route your package.

Bulk Orders

ITS Tactical offers bulk discounts to Government, Military and corporate customers. To receive a quote on your next order with a minimum quantity of 10 or more on standard items, (ETA/EDC Trauma Kits available in quantities over 250 and First Aid Kits available in quantities over 500) email us here.

Discounts

ITS Tactical offers free domestic shipping to all our Plank Owners, Crew Leaders and Life Members. For more information about our membership, please visit this link.

At this time, our membership benefits are the only discounts we offer. As a majority of our customers are Military and Law Enforcement, we do not currently offer an individual MIL/LE discount, but we do provide bulk discounts.

Be sure you’re signed up for our newsletter! You’ll get notified of ITS news, product launches, restocks and specials we’re actively running.

Returns/Exchanges

ITS Tactical proudly stands behind every product we offer. If you have an issue with your merchandise and wish to return or exchange it, please notify ITS within 14 days of receiving the item and we will provide you with an RMA number for return/exchange. Returns without an RMA number may be subject to additional processing time and delay in crediting your account. If your return/exchange is due to an error on the part of ITS Tactical, we will provide you with a pre-paid shipping label to return the product to us. Warranty issues will be handled on a case by case basis.

For Refund - For a full refund less shipping charges, the item being returned must be in the same new and unused condition it arrived in. It must also be contained in the original packaging with original tags attached. Shipping charges are non-refundable and all refunds will be made to the original payment method only.

Store Credit - Items returned without original packaging or original tags attached, or that are in used condition, are eligible for merchandise credit only. Items must be determined to be in re-sellable condition to qualify for store credit. Shipping charges are non-refundable.

If your return/exchange is not the result of an error by ITS Tactical, you will be responsible for all return shipping costs. Please send your return/exchange using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring all items are delivered to us in their original condition.

ITS will NOT accept returns/exchanges on medical products such Trauma Shears or Tourniquets (or kits that include these components), unsealed and/or punctured Trauma Kits, apparel items including shirts, hats or any items that are worn, damaged or consumable. If these items are sent to us for return, you will be responsible for return shipping to receive your merchandise back. Warranty issues will be handled on a case by case basis. If an ETA or EDC Trauma Kit becomes unsealed during transit, please contact us immediately upon arrival so that we can remedy the situation. Please note that returns are not accepted on Factory Seconds items for cosmetic issues.

Orders marked as “delivered” by the carrier chosen by the customer during check out, will not be eligible for refund.  Orders claimed as undelivered will be eligible for store credit only and potential reshipment will be considered on a case-by-case basis. For more information, view the Returns, Exchanges and Eligible Refunds section of our Terms and Conditions below.

Terms & Conditions

1. Introduction. Imminent Threat Solutions, (the “Website”) permits users like you to purchase products, in accordance with the terms of these Terms and Conditions (the “Agreement”).

2. Legal Agreement

(a) Please read this Agreement carefully. This Agreement is a legally binding agreement between you (“you” or “your”) and Imminent Threat Solutions Inc., a Texas Corporation (“Imminent Threat Solutions” or “ITS Tactical” or “we” or “our” or “us””).

(b) The effective date of this Agreement (the “Effective Date”) is the date you first use the Website. By using the Website, you agree to be bound by this Agreement. If you choose to accept this Agreement, you must do so as written, without modification. If you do not agree to abide by the terms of this Agreement, please discontinue your use of the Website immediately. You agree that by using the Website, such use constitutes your acceptance of this Agreement and your agreement to be bound by the terms of this Agreement. You warrant and represent that you are at least 18 years old and that you have the legal authority to enter into this Agreement as an individual or on behalf of your employer. Imminent Threat Solutions and you are individually, a “party” and collectively, the “parties.”

(c) You agree that any purchase of Products from us, whether through the Website, or otherwise, shall be governed by this Agreement.

3. Terms and Termination. The term of this Agreement shall begin on the Effective Date and continue until terminated as expressly provided in this Agreement (the “Term”). You may terminate this Agreement at any time by delivering an email to us at the address listed in the “Support” section of the Website. Imminent Threat Solutions may immediately terminate this Agreement as required by law or due to your breach of any provision of this Agreement in ITS Tactical’s determination. Termination will become effective immediately. Upon termination, all rights granted by Imminent Threat Solutions to you under this Agreement, including your use of the Website, shall immediately terminate and you will not be allowed to use the Website or purchase Products. The following Sections of this Agreement shall survive termination or expiration of this Agreement for any reason: 3, 5, 12 and 21.

4. Updates to this Agreement. IMMINENT THREAT SOLUTIONS RESERVES THE RIGHT TO AMEND THE WEBSITE AND THE TERMS OF THIS AGREEMENT IN ITS DISCRETION FROM TIME TO TIME. YOU ARE RESPONSIBLE FOR MONITORING THE WEBSITE FOR CHANGES TO THIS AGREEMENT. Imminent Threat Solutions may, but is not obligated to, offer upgrades, updates and improvements to the Website and to add or discontinue any Products at any time.

5. Prohibited Uses

(a) You may only use the Website and purchase products for legal purposes (the “Purpose”).

(b) You shall not use the Website or products: (i) to harass, intimidate, embarrass, or threaten any person, (ii) for any illegal, libelous, obscene, pornographic, or illegal purpose, or (iii) in a manner that violates any laws, rules, or regulations.

(c) You shall not copy, modify, creative derivative works of, or reverse engineer, in whole in or part, Imminent Threat Solution’s (i) Website, including its components or contents, in whole or part, (ii) products, or (iii) trademarks, service marks, trade dress, patents, patents pending, copyrights, and other intellectual property, including, without limitation, photographic images (the foregoing in (a) – (c) collectively, the “Intellectual Property”).

(d) Except as expressly stated in this Agreement, Imminent Threat Solutions does not grant you any license or ownership rights, including in the Intellectual Property, and all rights not expressly granted by Imminent Threat Solutions to you under this Agreement are expressly reserved to Imminent Threat Solutions.

6. Orders. Some items on the Website may be against your local laws to possess. You shall be responsible to check all applicable federal, state and local laws concerning the purchase, ownership, use and possession of any products sold to you on the Website.

7. Legal Disclaimers. Imminent Threat Solutions offers no legal advice regarding laws applicable to your purchase of Products. It is your responsibility, as the buyer and not ITS Tactical, as the seller, to ascertain and obey all applicable international, federal, state and local laws regarding your purchase and use of Products. VELCRO® and ONE-WRAP® are registered trademarks of Velcro BVBA. Used with permission.

8. Change and Cancellation Policy. If you order the wrong products, you may have your order refunded up until the time the order is shipped. This refund will be for your full payment amount, less a 4% merchant fee, as ITS is unable to recoup this fee from our payment processor. Once an order has been shipped, if you wish to change an item, you must follow the guidelines in the "Returns and Exchanges" section below. If you would like to cancel your order you may do so up until the time the order has shipped. *Please Note: Due to our quick turnaround time to fulfill your order, order cancellations or changes are typically not possible. Once an order has been shipped you must follow the guidelines in the "Returns and Exchanges" section below. You can contact us about a change or cancellation at the email listed in the “Support” section of the Website.

9. Payment

Credit Card Orders. We accept Visa, Mastercard, Discover and American Express. By ordering with a credit card you agree that you are authorized to use such credit card and if there is a billing dispute, to handle any billing disputes directly with us.

Imminent Threat Solutions reserves the right to request identification for purchases of any kind. No customer shall be obligated to provide identification, however, failure to provide requested information may result in the cancellation of the customer's order. If the order is canceled, charges to the credit card used will be voided or refunded.

10. Shipping

(a) For more information concerning shipping, please visit the Shipping Section of our Support page for complete information.

(b) Imminent Threat Solutions makes no guarantees about shipping time. We will attempt to stay within the specified time frames indicated on the Website; however, delays may result from occurrences, such as, without limitation, customer verification, declined credit cards, restricted items, legal prohibitions, product unavailability, acts of God and other force majeure events.

(c) Address Verification. In many cases, orders that are placed with a ship to address that is not authorized by the credit card issuer are subject to shipping delays, verification emails/telephone calls and/or cancellation. Additionally, orders that are shipped to an address other than the authorized billing address are subject to shipping delays and verifications. In situations where we cannot confirm the validity of an order or we suspect fraud, the order will be canceled and refunded, as per the guidelines listed in Section 8 of these Terms & Conditions.

d) Orders marked as “delivered” by the carrier chosen by the customer during check out, will not be eligible for a refund.  Orders claimed as undelivered will be eligible for store credit only and potential reshipment will be considered on a case-by-case basis. Please visit our “Support” page on the Website for complete information.

11. Returns, Exchanges and Eligible Refunds

(a) ITS Tactical proudly stands behind every product we offer. If you have an issue with your merchandise and wish to return or exchange it, please notify ITS within 14 days of receiving the item and we will provide you with an RMA number for return/exchange. Returns without an RMA number may be subject to additional processing time and delay in crediting your account. If your return/exchange is due to an error on the part of ITS Tactical, we will provide you with a pre-paid shipping label to return the product to us. Warranty issues will be handled on a case by case basis.

(b) If your return/exchange is not the result of an error by ITS Tactical, you will be responsible for all return shipping costs. Please send your return/exchange using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring all items are delivered to us in their original condition.

(c) ITS Tactical will NOT accept returns/exchanges on medical products such Trauma Shears or Tourniquets (or kits that include these components), unsealed and/or punctured Trauma Kits, apparel items including shirts, hats or any items that are worn, damaged or consumable. If these items are sent to us for return, you will be responsible for return shipping to receive your merchandise back. Warranty issues will be handled on a case by case basis. If an ETA or EDC Trauma Kit becomes unsealed during transit, please contact us immediately upon arrival so that we can remedy the situation.

d) Orders marked as “delivered” by the carrier chosen by the customer during check out, will not be eligible for refund.  Orders claimed as undelivered will be eligible for store credit only and potential reshipment will be considered on a case-by-case basis. Please visit our “Support” page on the Website for complete information.

12. Representations and Warranties. By placing an order, you warrant and represent that you will use the Products in a lawful manner and that you are of legal age to purchase and use the Products.

13. Indemnification. You shall defend, indemnify and hold harmless Imminent Threat Solutions and its affiliates and their employees, managers, members, officers, shareholders, directors, agents, representatives, contractors, insurers, attorneys, successors and assigns from and against all claims, demands, judgments, losses, liabilities, damages, costs, fees, expenses, including, without limitation, attorney’s fees, expert witness fees and court costs, arising out of your (a) unauthorized use of the Website, Products, or Intellectual Property, or (b) any other breach of this Agreement.

14. Disclaimer of Warranties

(a) EXCEPT AS EXPRESSLY STATED HEREIN, IMMINENT THREAT SOLUTIONS: (A) PROVIDES ACCESS TO THE WEBSITE AND THE PRODUCTS ON AN “AS IS” BASIS, WITH ALL FAULTS AND WITHOUT ANY WARRANTY OR GUARANTEES, (B) MAKES NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE WEBSITE AND THE PRODUCTS, AND (C) SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY IN CONNECTION WITH YOUR ACCESS TO THE WEBSITE AND THE PRODUCTS. EXCEPT AS EXPRESSLY STATED HEREIN, IMMINENT THREAT SOLUTIONS DOES NOT WARRANT THAT THE WEBSITE OR ANY THE PRODUCTS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, OR THAT THE PRODUCTS WILL PROVIDE SECURITY OR PROTECTION AGAINST HARM, INJURY, DISMEMBERMENT, OR DEATH, OR THAT THE CONTENT OF THE WEBSITE OR METHOD OF DELIVERY WILL BE FREE OF ERROR. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

(b) Without limiting the generality of the foregoing in this Section, Website mistakes (such as, without limitation, pricing errors, Product misinformation and stock discrepancies) are inevitable. Imminent Threat Solutions is not required to honor pricing errors. At our discretion, we may cancel any order where we determine there has been a pricing error. If we have provided Product misinformation for your order, you have the right to return your purchased Product without penalty (subject to the return policy stated herein). If there is a stock discrepancy, you have the right to retain your order until it can be filled or to cancel your order without penalty.

(c) Without limiting the generality of the foregoing, Imminent Threat Solutions will not be held liable for the misuse of any Product purchased from us or any of our distributors and dealers.

15. Limitations of Liability

(a) IMMINENT THREAT SOLUTIONS SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR LOST PROFITS, LOSS OF BUSINESS, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF A PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IMMINENT THREAT SOLUTION’S TOTAL LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM UNDER THIS AGREEMENT, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO IMMINENT THREAT SOLUTIONS UNDER THIS AGREEMENT. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

16. Compliance with Applicable Law. Except as expressly permitted herein, all other notices provided for herein shall be effected either by recognized international express courier, postage pre-paid, or by Certified United States Mail, postage pre-paid, to the address listed under the “Support” section of the Website in our case and to the address you listed at time of last purchase in your case. Notice shall be deemed received two days following tender to such courier and three days following posting by Mail.

Imminent Threat Solutions
6104 W. Pioneer Parkway
Suite 212
Arlington TX 76013

17. Independent Parties. Nothing in this Agreement shall create an employer-employee, partner, joint venturer or agent relationship between Imminent Threat Solutions and you.

18. Dispute Resolution. This Agreement and Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to any applicable conflicts or choice of law provisions. Neither the United Nations Convention on Contracts for the International Sale of Goods (“CISG”) nor the Uniform Computer Information Transactions Act (“UCITA”) shall apply. For any dispute arising out of or in connection with this Agreement or the Privacy Policy, the parties hereto irrevocably consent to binding arbitration in Arlington, Texas, under the Commercial Rules of the American Arbitration Association and the parties hereby waive any objection that arbitration in such city is inconvenient. You understand that you hereby agree to waive any right you may have to a trial by jury. You hereby agree to waive any right you may have to participate in any class, collective, group, or representative action or proceeding arising out of or in connection with this Agreement or the Privacy Policy. The prevailing party in any such arbitration action shall be entitled to collect from the non-prevailing party, in addition to any award, all reasonable costs, fees and expenses, including, without limitation, attorneys’ fees and court costs.

19. Complete Agreement. This Agreement and references to pages and sections on the Website, contain the entire agreement of the parties and supersedes any and all other agreements, whether oral or in writing, between the parties concerning the subject matter hereof. Without limiting our rights under Section 4 above, any other modification of this Agreement or the Privacy Policy shall be effective only if in a writing signed by the parties. In the event of conflict between this Agreement and the Privacy Policy/pages and sections of the Website, this Agreement shall prevail.

20. Severability. If any provision of this Agreement or the Privacy Policy is held by a court or tribunal of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.

21. Assignment. You may not assign or sublicense any part of the Agreement, in whole or in part, without the prior written consent of Imminent Threat Solutions.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or our other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled. This will not affect the user experience that makes your site experience more efficient, but some of our services will not function properly. However, you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense, nor plan to do so in the future.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

  • Within 7 business days

We will notify the user via in-site notification

  • Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@itstactical.com and we will promptly remove you from all correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

ITS Tactical
6104 W. Pioneer Pkwy., Suite 212
Arlington, TX 76013

support@itstactical.com

Affiliate Links

Occasionally, ITS may offer affiliate links to products on Amazon and other online retailers. These links are no different than standard links we provide to other resources online, but with affiliate links, we earn a small percentage if and when you make a purchase. These referrals and the financial support of our ITS Members, help keep our website articles ad-free. Thanks for your support!